Google Apps Spam FAQ: New Mexico Tech

How do I get to the message center?

The message center in Google Apps Spam filtering can be accessed by going to
https://email-quarantine.google.com/messagecenter. If you are currently logged in to your personal Gmail or Google account you will need to either log out or use a different browser to get to the message center. Google Chrome's "Incognito window" works well to do this.

Who do I contact if I need help with the spam filter?

I see "Your account has not been configured to use a non-Gmail mailbox" when I try to access the message center.

If you see this message you are logged in to another Google Account. To get to the message center you need to logout of any other Google or Gmail account(s) and login using your @nmt.edu (or @admin.nmt.edu if on the AdminNet) email address to your new Google account. Alternatively, you can use a different browser or a private window like Google Chrome's "Incognito window".

I work with collegues at other organizations whose mail is getting filtered. How can I say all messages from an organization should be let through, such as @unm.edu.

Can I import a list of email addresses as approved contacts?

I still get the Quarantine Summaries but they look different and appears to be listing messages that were delivered to me.

The Quarantine Summaries do look slightly different. They now have two sections.

The top section is the list of messages that Google Apps filtered and DID NOT deliver to you. Much like the Postini Quarantine Summaries, there is a "Deliver" link that you can use to have the message delivered without having to login to the Message Center. Once you deliver a message Google learns that you want messages like these in the future.
The bottom section is the messages that Google DID deliver to you but identified as possibly spam. They give you a link where you can easily identify this email as spam so that it can filter similar emails in the future.

I forward my emails to Gmail and the Quarantine Summaries are going into the SPAM folder. How do I keep this from happening?

In Gmail, under Settings:

Go to Filters
From: nmreply@email-quarantine.google.com
To: <your email?>
Using the button at the lower right "create filter with this search"
Select "Never send it to Spam"
Create Filter

This will keep the Quarantine Summaries from going to spam.

Why did Tech switch from Postini?

When did Tech make the switch? I never recieved a notification.

@nmt.edu accounts were migrated in early September 2014 and @admin.nmt.edu accounts were migrated in mid-September 2014. Emails were sent out by ITC staff notifying of the changes, unfortunately, some 3rd party spam filters marked this message as spam. New Mexico Tech cannot control how 3rd party providers classify incoming mail. If you would like to see these messages you can see them at the following pages:

What happened to all of my approved contacts I had in Postini?

Can we change the Quarantine Summaries to look the same as the Postini Quarantine Summaries did?

In Postini I could turn off the Spam filtering, I don't see an option for this in Google Apps; how do I turn off Spam filtering?

What are you searching for?

Google Apps Spam FAQ

Google Apps SPAM filtering Frequently Asked Questions